Frequently Asked Questions

Click "Sign In" in the top navigation and select "Create Account". You will need a valid email address and a password. Account creation is free and takes under 60 seconds.

We accept M-Pesa (Paybill and STK push), Visa, Mastercard, and PayPal. All transactions are secured with 256-bit SSL encryption. We do not store card details.

Yes. All payments are processed through PCI-DSS compliant payment gateways. We never store your full card number or CVV. M-Pesa transactions use Safaricom's secure STK push protocol.

Yes. You can complete a purchase without creating an account. However, creating an account allows you to track orders, manage returns, save your address, and earn loyalty points.

At checkout, enter your discount code in the "Promo Code" field and click "Apply". Valid codes will deduct the discount amount before payment. Codes are case-insensitive.

Standard delivery within Nairobi takes 1–3 business days. For upcountry Kenya and regional destinations (Uganda, Tanzania, Rwanda), allow 3–7 business days. We dispatch orders placed before 12 pm EAT the same day.

Shipping is client covered, with costs adjusted based on regional and international destinations.

Yes. Once your order is dispatched you will receive an SMS and email with your tracking number. You can also log in to your account and view live order status from the "My Orders" section.

If your order has not arrived within the expected window, please contact us via the Contact page or call +254 745 843 204. Our support team will investigate and provide an update within 4 hours.

Same-day delivery is available within Nairobi CBD and select suburbs for orders placed before 10 am EAT. Select "Same-Day Delivery" at checkout to see if your area qualifies.

Every Dakari piece is made from premium, full grain leather and genuinely handcrafted in Kenya by master artisans who preserve time honored techniques. Our collections reflect intentional design, meticulous detailing, and the rich heritage of Kenyan craftsmanship.

"Out of Stock" means the item is temporarily unavailable. You can click "Notify Me" on the product page and we will email you the moment stock is replenished.

Yes. For orders of 20+ units of a single product, or wholesale enquiries, please fill out the Contact form and select "Partnership / Wholesale" as the category. Our team will send a custom quote within 24 hours.

We stand behind the quality of our products and offer a warranty covering manufacturing defects for a specified period from the date of purchase. This warranty does not cover damage caused by misuse, normal wear and tear, or improper care.

Yes. Dakari provides repairs for issues related to manufacturing defects. If your item develops a fault that is linked to workmanship or materials, we will repair it at no cost. For damage caused by wear and tear, accidents, or improper care, we offer paid repair services depending on the extent of the damage.

Our guarantee covers manufacturing defects in craftsmanship and materials. It does not cover normal wear and tear, misuse, or damage resulting from improper care. Each case is assessed individually to ensure fair and transparent support.

Contact our team with your order details and photos of the issue. We will guide you through the assessment and next steps.

You can reach us via the Contact page form, by email at info@dakari.co.ke, or by phone at +254 745 843 204. Our support hours are Monday–Friday 8 am–6 pm EAT and Saturday 9 am–4 pm EAT.

We aim to respond to all enquiries within 4 business hours during working hours. Messages received outside business hours are addressed first thing the next morning.

On the login page, click "Forgot Password?", enter your registered email address, and we will send a secure reset link. The link is valid for 60 minutes.